After banking with Barclays for eight years they've finally given in to my perpetual complaints and palmed me off with a £100.00 lump sum. My latest complaint regarded the fact they charged fees on a telegraphic transfer I made. I insisted the fee was to be taken out of my account not the amount being paid to the recipient. Naturally, in all their incompetence, Barclays went against this instruction and subtracted it from the amount being paid to the recipient. As a result the amount due to the recipient was short and I had to make a second transfer, incurring another set of charges. One verbal complaint, one complaint form and one complaint letter later and a written apology arrives in my post box and £100.00 arrives in my account. Barclays, I thank you.